FAQ

Questions, answered.

Everything guests and tenants ask us most. Anything missing? Get in touch.

For guests · short-term stays

Staying in The Casita

Booking & payment

Is booking direct safe?

Yes. Payments run through Stripe, and your card information is never stored on our site. You get a booking confirmation the moment you book, and your door code by email and text two days before you arrive, once your rental agreement is signed.

Why book direct instead of Airbnb / VRBO / Booking?

Booking direct gets you our best rate, with no added booking fees. It also means that from the very first message you're talking with the people who built The Casita and care for it every day, before your stay, during it, and after.

What's your cancellation policy?

For bookings made here: cancel more than 14 days before arrival and you get 50% back. 14 days or fewer: no refund. If your arrival is at least 14 days away when you book, you have 48 hours after booking to cancel for free. The terms are always in your confirmation email.

How does payment work?

In full when you book, so there is nothing to remember later. Your total is shown at checkout before you pay. A $250 security deposit hold is placed on the same card 2 days before you arrive and released within 3 days after checkout.

Do you require ID?

We may ask to verify your ID before you arrive. It protects everyone: you, us, our neighbors.

The unit

How do I get in?

One code, two doors. It arrives by email and text two days before you arrive, once your rental agreement is signed, and it works on the garage keypad and the front door. Most guests pull into the garage and walk straight into the casita. The one step people miss: on the garage keypad, press the house icon after your code. No key exchange, no lockbox, no meeting anybody.

Is the kitchen fully equipped?

Yes: gas range and oven, microwave, dishwasher, coffee maker, cookware, dishes, and glassware, all on restored original wood countertops. Two fridges: an undercounter one in the kitchen for what you reach for, and a full-size one by the pantry for the groceries. The window over the counter looks out over the treetops, and the pantry has room for your groceries plus extras we keep stocked for guests, so check there first.

Is there a separate bedroom?

No, and that is by design. Living and sleeping share one designed room, with no wall or door between them. The bed is a custom queen, built by a Santa Fe carpenter, that folds up into a full desk by day. A high-end queen sofa bed pulls out for a third guest, so the casita sleeps three. About 700 sq ft inside, not counting the garage or the deck, which are yours on top of it. If you need a bedroom with a door that closes, tell us before you book and we'll be straight with you.

Is the casita attached to anything? Will we hear the neighbors?

The casita is Unit E of a five-home compound, set in two separate buildings with open space around them. It has its own entrance, its own garage and its own private deck, and it shares one wall with the home next door. Nobody lives above or below you.

The other four units are long term residents on a quiet residential street, and it is the unit we stay in ourselves when it is free. If noise has burned you before, this is a good place to recover.

Are there cameras?

Outside only: the backyard, the garage and the lower driveway. There are no cameras inside the casita.

Is Wi-Fi included?

Yes, high-speed Xfinity internet throughout. The TV runs on an Xfinity streaming box: live TV channels plus Netflix, Apple TV+, Paramount+, Peacock, and Prime. Network name and password are in your check-in instructions.

Can I work from there?

Yes, and it works for two of you. Fold the bed up and it becomes a full desk, and the dining table makes a second workspace. The Wi-Fi tests over 450 Mbps down, enough for two people on video calls at once, and there is a printer, with paper in the white cabinet by the bed. Many of our guests are remote workers or traveling consultants, often working as a pair.

What's already there, so I can pack lighter?

Quite a lot. We tried to think of everything so you are not standing in a drugstore on Cerrillos at nine at night.

In the bath: towels, shampoo, conditioner, body lotion, the usual toiletries, and a hair dryer.

Behind the bathroom door: a white cabinet of everyday essentials, from lotion and eye drops to allergy medicine, Advil and extra towels.

By the bed: a second white cabinet with the first aid kit, emergency lighting, printer paper and office supplies.

Laundry: a washer and dryer in the unit, plus an iron and ironing board.

By the fireplace: firewood, split and stacked, and incense.

For stretching out: a meditation cushion, a yoga mat, two blocks, and a strap.

By the door: umbrellas and a head lamp. Monsoon storms in July and August arrive fast and leave fast, and the walk up from the garage is dark once the sun is down.

The kitchen is fully stocked as well, down to the coffee. There is a question on that further down.

How do the heat and air conditioning work?

It is not central air. There are two mini-splits, one by the TV and one in the dining area, each with its own remote on the wall beneath it, plus baseboard heat on a thermostat by the bed. One rule: set both mini-splits to the same mode. They share one outdoor unit, so if one is on Heat and the other on Cool, one stops blowing and looks broken. It isn't.

Is the casita accessible?

Not for a wheelchair or a walker, and we would rather you know before you book. It is a 1937 building: floors at different heights, steps, a bathroom doorway too narrow for a walker, and a deck on two levels. If steps are a concern, message us and we will walk you through the route in detail.

Does the room get early light?

Yes. The skylights let the morning in early, and sleeping much past 6:30 is hard. Light sleepers should pack an eye mask.

Pets

Are pets allowed?

Yes. One dog under 50 lb is welcome, $50 per stay. A second dog is possible by approval, so ask before you book. The deck and yard are fully enclosed, and Frank S. Ortiz Dog Park (138 off-leash acres) is six minutes by car.

Is the yard fenced for dogs?

Yes, fully. The private deck and yard are enclosed by adobe walls and coyote fencing with no gaps, so your dog can be off-leash outside with you. Please don't leave your dog in the yard unattended. A gate separates our deck from the neighbor's; keep it latched. We welcome one dog under 50 lb for $50 per stay, and a second dog by approval. Fort Marcy's grassy field is a five minute walk, and Frank S. Ortiz Dog Park (138 off-leash acres) is six minutes by car.

What do you have for dogs?

Bowls, poop bags, and a dog gate that keeps your dog in the dining room for the times you go out without them. The back deck is fully enclosed, so they can roam it freely. Bring the food and the bed. We have the rest.

Local logistics

Where do I park?

You have a private two-car garage that opens straight into the casita, plus your own driveway in front of it. No street parking, no permit, no fee. The garage door opening is 8 feet 9 inches, so cars, SUVs and low-roof vans go in. Bringing a roof box? Measure first. Anything taller parks on the driveway, which is 24 feet 11 inches deep and private.

Can I park a Sprinter van, camper van or RV?

On the driveway, yes. It is private and 24 feet 11 inches deep, which takes any Sprinter including the 170 extended, and every Class B camper van we have seen. A small Class C up to about 24 feet fits too.

Inside the garage is a different question. The door opening is 8 feet 9 inches, so cars, SUVs and low-roof vans go in, a standard low-roof Sprinter included, since those run about 8 feet 4 inches. If you have a roof box, measure first. A high-roof Sprinter is usually 9 feet 2 inches or more and will not clear it, and neither will a Class B or Class C RV. Those park on the driveway.

If you are towing, or you are over about 24 feet, tell us the length before you book. We would rather work it out with you than have you arrive and find out.

What kind of coffee maker is there?

A Keurig, with caffeinated and decaf pods here waiting for you, plus a coffee grinder and a French press if you would rather bring your own beans and do it properly. And if you want someone else to make it, Dolina is a 13 minute walk.

Can we check in early?

Ask us. Check-in is 4 PM and check-out is 11 AM. It is a busy house, so we can't promise early check-in in advance, but whenever the schedule allows, we will get you in sooner. Message us with the time you are hoping for. This is the most common question we get, so please do ask rather than assume the answer is no.

Can I charge an electric car?

Not properly, and we would rather say so now than have you arrive and find out. The garage has a 30 amp, 120 volt RV outlet. With an adapter it will charge an EV at Level 1 speeds, which is roughly an overnight top-up and not much more. We are upgrading it to Level 2 in 2027. Until then, plan on charging in town if you need real range.

How does the trash work?

Collection is Monday. Bins go out by 7 AM and we usually handle it, so on a short stay you will not need to think about it. If you are here over a Monday and the bins are still out, wheeling them back in is appreciated but never expected.

What do we need to do at checkout?

Not much, and that is on purpose. Checkout is 11 AM. Leave used towels in the bathroom, trash in the bins, remotes back on their wall mounts, and close the garage behind you. No cleaning. We handle the rest.

Can we check out late?

Sometimes, depending on who arrives next. Message us the night before and we will tell you what we can do.

Are there quiet hours?

Yes, 10:30 PM to 7:00 AM, especially on the back deck. Long-term residents live in the other four units, and sound carries between the decks, so we ask everyone to keep evenings on the deck low-key.

Is the area safe?

Yes. We are on a quiet residential street on a hilltop just north of the Plaza. Most of our neighbors are long-time residents in family-owned single homes.

How do I get to the airport?

Santa Fe Regional (SAF) is 13 miles, about 20 minutes by car. Albuquerque International Sunport (ABQ) is 66 miles, about 70 minutes. Uber and Lyft both serve the area.

Check availability


For tenants · long-term rentals

Living at Paseo Retreat

Applying

How do I apply?

All applications go through TurboTenant. From any unit card on the Live page, click Apply and you'll be taken to that unit's listing. The application fee covers screening (credit, background, eviction history). Most decisions return within 48 hours.

What are the lease terms?

Standard 12-month leases. Some units may be available for shorter terms case-by-case. Last month's rent is due at signing.

What's included in rent?

Trash collection. Tenants are responsible for water, electric, gas, and internet (separately metered).

Living here

How do I pay rent?

Through TurboTenant. Set up autopay or pay manually each month.

How do I submit a maintenance request?

Through TurboTenant. Include photos. Most non-emergency issues are addressed within 48 hours.

Can I have pets?

Every unit is pet friendly. A pet fee and pet rent apply, and we ask about your animal once, up front, in the application.

Who manages day-to-day issues?

We work with a local property management partner for on-the-ground response. You'll have a direct contact name and phone number when you move in.

Parking & policies

Where do I park?

Permitted street parking for Units A and D; designated spots for B and C; a two-car garage for E.

Is smoking allowed?

No. Paseo Retreat is fully non-smoking, indoor and outdoor.

Do you allow short-term subletting?

No. Long-term leases are not permitted to be sublet on platforms like Airbnb.